Terms and Conditions for Man With Van Orpington

These Terms and Conditions set out the basis on which Man With Van Orpington provides domestic and commercial moving, transport, and related service assistance in the UK. By making a booking, the customer agrees to these terms, which apply to all services unless a separate written agreement states otherwise. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or authorised representative making the booking.

The wording below is intended to be clear and practical. It covers the booking process, pricing and payments, cancellations and changes, liability and customer responsibilities, waste handling rules, and the law that applies to this agreement. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

By proceeding with a booking, you confirm that you are legally able to enter into a contract and that all information provided is accurate, complete, and not misleading. You also confirm that any items to be moved, collected, transported, stored temporarily, or disposed of are lawfully owned by you or that you are authorised to arrange the service on behalf of the owner.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or other advance payment. We may ask for details such as collection and delivery addresses, item descriptions, floor access, parking restrictions, preferred dates, and any handling requirements that may affect the service.

It is your responsibility to provide accurate information at the time of booking. If the details you provide are incomplete or incorrect, we may revise the quote, alter the service plan, or refuse to carry out the work if it is unsafe or materially different from what was originally agreed. Quotes are generally based on the information supplied and on assumptions about access, volume, weight, and the time required. Any change to the job description may affect the final price.

Service Scope

Our service may include loading, unloading, transportation, dismantling and reassembly of basic furniture where agreed, and careful handling of items within the scope of the booking. Unless expressly stated in writing, we do not provide specialist packing, regulated storage, electrical disconnection, plumbing work, gas work, or any activity requiring a licensed trade. You must ensure that the service you book is suitable for the items involved and the site conditions at both collection and delivery points.

If you require extra labour, additional stops, waiting time, or the use of specialist equipment, these may be charged separately. We reserve the right to adjust the service or the price if access is difficult, the item list is larger than stated, or there are circumstances that could not reasonably have been predicted from the original booking information. In some cases, we may refuse to carry items that are unsafe, prohibited, or likely to cause damage to property or vehicle.

If a booking is made on behalf of a business, organisation, landlord, or another person, the individual placing the booking confirms that they have authority to do so and that the organisation will be bound by these terms. Unless we expressly agree otherwise, the customer remains responsible for all charges arising from the booking, including any additional work carried out at the customer’s request or caused by inaccurate instructions.

Payments and Charges

Prices may be quoted as a fixed amount, hourly rate, minimum call-out, or a combination of these methods. Any quotation is valid only for the period stated in the quote or, if no period is stated, for a reasonable time. All prices are normally quoted in pounds sterling and may be subject to VAT where applicable. The final amount payable may differ from the original estimate if the agreed scope of service changes.

Payment terms will be confirmed at the time of booking. We may require a deposit or full prepayment to secure the date, especially for short-notice work, larger jobs, or peak periods. Unless we say otherwise, payment is due immediately upon completion of the service. We accept the payment methods made available from time to time, and we may refuse cash handling at our discretion where a safer or more traceable method is appropriate.

If payment is not made when due, we may charge reasonable costs of recovery, interest where permitted by law, and any bank or processing fees incurred because of non-payment or failed transactions. We reserve the right to suspend or withhold further work until all outstanding sums are settled. Where a customer disputes part of an invoice, the undisputed part must still be paid on time.

Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellations made close to the agreed date may incur a charge to cover losses, administration time, and any committed costs. If we have already allocated staff, vehicle time, or third-party resources to your booking, you may be required to pay a cancellation fee even if the service has not yet started. The size of the fee may depend on how much notice is given and whether any work has already been performed.

If you are delayed and this affects the agreed schedule, you must inform us as soon as reasonably possible. We will try to accommodate reasonable changes, but we are not obliged to wait indefinitely or to extend the service beyond the agreed time without additional charges. If access is not available at the planned time, or if the customer is not present where required, we may charge waiting time, a wasted journey fee, or a rebooking fee.

We may reschedule or cancel a booking if circumstances beyond our control make performance impossible, unsafe, unlawful, or impractical. These circumstances may include severe weather, road closures, vehicle breakdown, illness, accidents, strikes, or events affecting our suppliers or subcontractors. In such cases, we will aim to notify you as soon as reasonably possible and offer an alternative date where appropriate, but we will not be responsible for losses caused by a lawful cancellation due to force majeure.

Customer Responsibilities

You must ensure that all items are ready for collection at the agreed time, unless our service expressly includes packing or preparation. Fragile items should be securely packed, and any high-value, sentimental, or irreplaceable goods should be declared in advance. You are responsible for making sure that the property is accessible, including arranging parking permissions, lift access, permits, keys, or entry instructions where needed.

Where the service involves moving furniture or appliances, you should tell us about any hidden damage, loose parts, poor condition, or unsafe installation before work begins. We may decline to move items that are likely to break, leak, collapse, or cause injury. It is your responsibility to disconnect and reconnect utilities unless we have specifically agreed in writing to carry out a permitted task within our scope and competence.

You must remove money, documents, jewellery, medicines, and other valuables from items being moved unless we agree in writing to handle them. We are not responsible for losses arising from items left unattended in vehicles, left in unsecured premises, or packed by the customer in a way that does not reasonably protect them from damage in transit. You should also ensure that any prohibited goods are not included in the load.

Liability and Claims

We will use reasonable care and skill when carrying out the service. However, liability for damage or loss is limited by the nature of the work, the condition of the items, and the information provided by the customer. We are not liable for damage caused by pre-existing faults, poor packing, structural weakness, unsuitable access, or circumstances outside our control. This includes damage arising from items that are already unstable, overfilled, or not suitable for transport.

To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed deadlines, except where such exclusion is not legally permitted. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

If you believe that damage or loss has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery. You should keep the affected item available for inspection and provide supporting information such as photographs, descriptions, or receipts where available. We may decline a claim if it is not reported promptly, if the item has been altered after the event, or if we are denied a fair chance to investigate.

Waste Regulations and Disposal

Where our service includes the removal of unwanted items, disposal work, or waste clearance, it is carried out in accordance with applicable UK waste law. Waste must be described honestly and accurately at the time of booking. You must not place hazardous, clinical, chemical, asbestos-related, or other regulated materials into a standard waste load unless we have expressly agreed and are legally able to handle them.

You confirm that any goods set aside for disposal are legally disposable and are not stolen, contaminated, or subject to restrictions. We may refuse waste that is improperly sorted, dangerous, or likely to breach environmental rules. We may also charge additional fees if waste must be separated, handled carefully, or taken to an approved facility that imposes special processing costs. If waste is mixed with items that are to be kept, you should clearly label or separate them before the job starts.

Where required by law, we may use licensed carriers, transfer notes, or approved disposal routes. Ownership of waste transfers only when lawful transfer is possible and any agreed charges are paid. The customer remains responsible for declaring the nature of waste honestly, and for ensuring that no prohibited materials are handed over without prior approval. We reserve the right to refuse any load that could expose us to regulatory breach or safety risk.

Insurance, Damage, and Care of Property

We may hold relevant insurance cover appropriate to the services we provide, but the existence of insurance does not extend our liability beyond these terms. You should consider whether your own insurance covers your goods during loading, transit, unloading, or temporary storage. Any claim under our responsibility will be assessed on the basis of evidence, reasonable valuation, and the terms of any applicable policy.

Minor scuffs, cosmetic marks, or wear associated with normal moving activity may not constitute actionable damage where reasonable care has been taken. We are not liable for damage caused by the inherent nature of the item, such as fragile surfaces, old fixtures, loose fittings, or pieces assembled by third parties. If you require additional protection, you should tell us in advance so that suitable precautions can be discussed and, if available, charged separately.

We are entitled to use subcontractors or agents to perform all or part of the service. If we do so, we remain responsible for the standard of work we contract to provide, subject always to the exclusions and limitations in these terms. You agree that our staff, contractors, and agents may rely on these terms as if they were parties to the contract where permitted by law.

Changes to Terms and General Provisions

We may update these terms from time to time to reflect changes in law, business practices, or service arrangements. The version in force at the time of booking will apply to that booking unless a later version is agreed in writing. No delay or failure by us to enforce any part of these terms will operate as a waiver of our rights.

If any term is interpreted by a court or competent authority as invalid, unlawful, or unenforceable, that term will be treated as modified to the minimum extent necessary to make it valid, or, if that is not possible, it will be severed and the rest of the agreement will remain in force. These terms represent the entire agreement between the parties in relation to the service booked, except where a separate written contract states otherwise.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the law requires otherwise. By using our service, you agree that this governing law clause applies to all contractual and non-contractual disputes connected with the booking or delivery of the service.