Terms and Conditions
Man with Van Orpington Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Orpington provides removal, transport, man and van, and associated services. By making a booking, using our services, or allowing our personnel to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or organisation that makes a booking with Man with Van Orpington or on whose behalf a booking is made.
1.2 Services means any removal, transport, man and van, loading, unloading, packing, or related services provided by Man with Van Orpington.
1.3 Vehicle means any van or other vehicle used by Man with Van Orpington to carry out the Services.
1.4 Goods means any items, belongings, furniture, equipment, or materials handled, transported, or stored by us in connection with the Services.
1.5 Job means a specific booking made for the provision of Services on a specified date and time.
1.6 Terms means these Terms and Conditions, as updated from time to time.
2. Scope of Services
2.1 Man with Van Orpington provides man and van and removal services primarily within Orpington and surrounding areas, with journeys that may extend elsewhere in the UK as agreed at the time of booking.
2.2 The exact scope of each Job, including addresses, dates, times, number of personnel, and Vehicle size, will be agreed with the Client during the booking process and confirmed verbally or in writing.
2.3 We reserve the right to refuse to carry out any Job or handle any Goods that in our reasonable opinion are unsafe, unlawful, inadequately packaged, excessively heavy, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings may be made by the Client through our accepted communication methods. By making a booking, you confirm that you are at least 18 years of age and authorised to enter into a contract.
3.2 When requesting a quote, you will be asked to provide accurate information about:
(a) Collection and delivery addresses
(b) Dates and preferred times
(c) Property access details, including floors, lifts, parking, and any restrictions
(d) The nature, quantity, and approximate value of Goods
(e) Any special handling requirements or unusual items.
3.3 Quotes are based on the information provided by you. If that information proves to be inaccurate or incomplete, we may amend the price, adjust the Services, or decline to proceed with the Job.
3.4 A booking is not confirmed until we have accepted it and, where applicable, any required deposit or prepayment has been received. We may refuse or cancel a booking if payment is not made in accordance with these Terms.
3.5 The Client is responsible for securing any necessary permits for parking, loading, or unloading. If we incur fines or charges due to the absence of suitable permissions, these may be charged to the Client.
4. Pricing and Quotations
4.1 Prices may be quoted as a fixed price for the Job or as an hourly rate with a minimum charge, as agreed during booking.
4.2 Quotations typically assume:
(a) Reasonable and safe access to the property and Goods
(b) The presence of the Client or an authorised representative at collection and delivery points
(c) No significant delays beyond our control at collection or delivery.
4.3 We reserve the right to apply additional charges for:
(a) Waiting time caused by delays outside our control
(b) Additional labour required due to unexpected volume or complexity
(c) Extra mileage or detours not agreed at the time of booking
(d) Out-of-hours work where not previously arranged.
4.4 All prices will be stated in pounds sterling and may be subject to any applicable taxes or charges in accordance with UK law.
5. Payments
5.1 Payment terms will be confirmed during the booking process. Unless otherwise agreed, payment is due either in advance or immediately on completion of the Job.
5.2 We may request a deposit or full prepayment to secure bookings, particularly for larger removals or long-distance journeys. Deposits are generally non-refundable except as provided in the cancellation section of these Terms.
5.3 Payment methods accepted will be communicated to you at the time of booking. You must ensure that sufficient funds are available to complete payment when due.
5.4 If payment is not made when due, we may:
(a) Suspend or cancel the Services
(b) Retain Goods until full payment is received
(c) Charge reasonable costs for storage, redelivery, and recovery of overdue amounts.
5.5 Any complaints or disputes about charges must be raised with us as soon as possible and no later than seven days after completion of the Job.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a booking, you must notify us as early as possible.
6.2 We may apply the following cancellation terms unless otherwise agreed:
(a) Cancellation more than 72 hours before the agreed start time: any prepayment or deposit may be refunded in full or in part at our discretion.
(b) Cancellation between 24 and 72 hours before the agreed start time: we may retain all or part of any deposit and may charge a reasonable cancellation fee to cover our costs and loss of booking.
(c) Cancellation less than 24 hours before the agreed start time or failure to be present: we reserve the right to charge up to the full quoted price.
6.3 If you need to change the date, time, or scope of the Services, we will try to accommodate your request, but this cannot be guaranteed and may affect the price. Any revised arrangements will be subject to our availability.
6.4 We may cancel or postpone a Job due to circumstances outside our reasonable control, such as severe weather, Vehicle breakdown, accidents, or illness. In such cases, we will notify you as soon as reasonably possible and either rearrange the Job or provide a refund of any sums paid for Services not carried out. We will not be liable for consequential losses arising from such cancellations.
7. Client Responsibilities
7.1 The Client is responsible for:
(a) Providing accurate and complete information during the booking process
(b) Ensuring adequate access, including lifts, stairways, and parking, at both collection and delivery addresses
(c) Packing and protecting Goods appropriately, unless we have agreed to provide packing services
(d) Being present, or arranging for an authorised representative to be present, at collection and delivery to direct our personnel and sign any relevant documents
(e) Ensuring that Goods do not include any prohibited, illegal, dangerous, or hazardous items.
7.2 The Client must not ask our personnel to undertake any work or handle any items that may place them at risk of injury or violate legal or safety requirements.
8. Excluded and Restricted Items
8.1 Unless expressly agreed in writing, we will not be responsible for and may refuse to handle:
(a) Cash, securities, or high value items such as jewellery, precious metals, or watches
(b) Important documents, passports, or financial records
(c) Perishable goods or items requiring special temperature control
(d) Animals, pets, or live plants
(e) Dangerous or hazardous materials including flammable, explosive, corrosive, or toxic substances.
8.2 If any such items are included in the Goods without our knowledge, they are moved entirely at the Client's risk, and we accept no liability for loss, damage, or consequences arising from their presence.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services and handling your Goods.
9.2 Our liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation, and will not exceed an overall cap per Job as communicated to you when booking.
9.3 We will not be liable for:
(a) Loss or damage arising from faulty or inadequate packaging by the Client
(b) Pre-existing damage, wear and tear, or inherent defects in Goods
(c) Damage to furniture or items that require disassembly or specialist handling if not properly disclosed to us in advance
(d) Loss of data or information contained on computers, devices, or storage media
(e) Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.
9.4 We will not be responsible for delays, loss, or damage caused by events outside our reasonable control, including but not limited to traffic conditions, accidents, road closures, weather, or third party actions.
9.5 The Client must inspect Goods and property at the end of the Job and notify us promptly of any alleged loss or damage. Any claim must be made in writing with reasonable details within seven days of completion of the Services.
9.6 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded under UK law.
10. Property Damage
10.1 We will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures, while carrying out the Services.
10.2 The Client is responsible for taking reasonable steps to protect floors, staircases, and vulnerable surfaces, and for pointing out any fragile or particularly delicate areas before work begins.
10.3 Any claim for damage to property must be reported to us as soon as possible and no later than seven days after completion of the Job, providing photographs and details of the alleged damage.
11. Waste Regulations and Disposal
11.1 Man with Van Orpington operates in accordance with applicable UK waste regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been agreed as part of the booking.
11.2 The Client must clearly identify any items that are to be disposed of, recycled, or taken to a waste facility. We may refuse to remove any item that we reasonably believe would breach environmental or waste management laws.
11.3 Certain items may require special handling or disposal, such as electrical goods, mattresses, construction materials, or hazardous waste. The Client is responsible for informing us of such items in advance so that lawful arrangements can be made, and additional charges may apply.
11.4 We will not accept or transport hazardous or prohibited waste, including but not limited to chemicals, asbestos, fuel, oils, medical waste, or pressurised containers.
11.5 The Client is responsible for any penalties, fines, or liabilities arising from the inclusion of unlawful waste or prohibited materials in Goods provided to us for removal or transport.
12. Timekeeping and Delays
12.1 We will use reasonable efforts to arrive at the agreed time, but arrival times are approximate and subject to road, traffic, and weather conditions. Time is not of the essence for the performance of the Services unless expressly agreed.
12.2 We will not be liable for delays outside our reasonable control. If a delay materially affects our ability to complete the Job as booked, we will discuss alternative arrangements with you, which may include rescheduling or adjusting the scope of the Services.
13. Insurance
13.1 We maintain appropriate insurance cover in connection with our business operations in line with UK requirements. Details can be provided on request.
13.2 Our insurance is subject to policy terms, conditions, exclusions, and limits. The Client remains responsible for ensuring that any especially high value or fragile items are separately insured if required.
14. Privacy and Data Protection
14.1 We will collect and use personal information only for the purpose of managing bookings, providing the Services, processing payments, and fulfilling our legal obligations.
14.2 We will handle personal data in accordance with applicable UK data protection laws and will not sell your personal details to third parties.
15. Complaints and Disputes
15.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with us as soon as practicable so that we can attempt to resolve it.
15.2 We will investigate complaints promptly and in good faith. Both parties agree to act reasonably and cooperate to achieve a fair resolution.
16. Variation of Terms
16.1 We may update or amend these Terms from time to time. The version in force at the time of your booking will apply to that Job unless a later version is agreed by both parties in writing.
16.2 No employee, driver, or representative of Man with Van Orpington is authorised to vary these Terms orally.
17. Governing Law and Jurisdiction
17.1 These Terms and any contract between the Client and Man with Van Orpington are governed by and interpreted in accordance with the laws of England and Wales.
17.2 Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming a booking or instructing us to proceed with a Job, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
